Welcome to DPHUBMART.com — your trusted source for premium digital products like WordPress themes, plugins, PHP scripts, HTML templates, eBooks, and more. We strive to offer secure, clean, and reliable digital goods.

⚠️ Understanding Our Digital Products

  • All products are intangible, non-physical, and delivered instantly upon purchase.
  • Therefore, they are non-returnable.
  • By default, all sales are final except under exceptional conditions outlined below.

🚫 General No-Refund Policy

We do not offer refunds for the following reasons:

  • ❌ Buyer’s Remorse: You changed your mind.
  • ❌ Lack of Skills: You don’t know how to use the product.
  • ❌ Design Preferences: It doesn’t match your aesthetic tastes.
  • ❌ System Issues: It’s not compatible with your server/host/software.
  • ❌ Misunderstood Product: You didn’t know it was digital.
  • ❌ No Longer Needed: You don’t need it anymore.
  • ❌ Expired Links: You didn’t download within the allowed time.
  • ❌ Third-Party Conflicts: Issues caused by other tools/plugins/themes.

📝 Please review product details, compatibility, and demo links carefully before purchasing.

✅ Refunds MAY Be Considered (Eligible Cases Only)

Refunds are only considered in the following situations:

📦 1. Product Not Received

  • You didn’t receive the download due to system error.
  • Action: Contact us within 24 hours of purchase.
  • Deadline: Issues must be reported within 7 days.

🔍 2. Product Significantly Not As Described

  • The product is substantially different from the listing or demo.
  • Missing key features that were clearly stated.
  • Includes false advertising.

Required:

  • Screenshots or recordings as proof.

⚙️ 3. Critical Technical Defects

  • Major bugs make the product non-functional.
  • Our support team fails to fix the issue within 5 business days.

Required:

  • Full error description
  • Steps to reproduce
  • Screenshots or error logs

🛑 Minor bugs, user errors, or incompatibilities do not qualify.

📬 How to Request a Refund

If you qualify under the above terms:

  1. 📧 Email us at: support@dphubmart.com
  2. 📞 Call or WhatsApp: +91 82100 92602

Include:

  • Your full name & contact info
  • Order ID & product name
  • A detailed explanation of the issue
  • Screenshots or documentation to support your claim

🕒 Our team will respond within 3–5 business days.

🛠️ Our Commitment to Support

Even if a refund isn’t possible, we will still provide:

  • ✅ Installation support (if applicable)
  • ✅ Fixes for known issues
  • ✅ Functional guidance
  • ✅ Product updates (where applicable)

📅 Support Hours:
Monday to Saturday — 10:00 AM to 7:00 PM (IST)

🎁 Gifts, Discounts & Free Downloads

  • ❌ No refunds on free products, giveaways, or gifted items.
  • ❌ No refunds for promotional/discounted purchases unless the product is completely non-functional.

⚖️ Legal Disclaimer & Data Access Post-Refund

By purchasing from DPHUBMART.com, you agree to:

  • This Refund & Returns Policy
  • The fact that digital goods are non-tangible and non-returnable
  • No chargebacks or disputes without contacting support first

📌 If a refund is granted:

  • Your product access is revoked immediately
  • You must delete all copies from your system
  • Continued use after a refund is unauthorized and illegal

🙏 Thank You for Your Understanding

We’re here to support you. Your trust matters to us.

📧 Email: support@dphubmart.com